Canam Parts Guy LLC Policies

Prices and WI Sales Tax
All prices are listed in USD and subject to change at any time and Canam Parts Guy, LLC reserves the right to do this at any time without announcing the change. Please make sure you check with us to get the most accurate price. All prices unless otherwise noted DO NOT include shipping prices. All WI residents must pay a 5.5% sales tax on any purchase made with Canam Parts Guy, LLC.
International customers are responsible for any import fees/duties charged by your customs department, we do not know how much these charges will be.

Shipping
All shipping charges are prepaid with the order unless noted otherwise. If you place an order and wish to cancel it please email Jared@canampartsguy.com within 24 hours of placing the order. We strive to ship out your order the same business day it was placed. We are not a shipping carrier, we will package and ship out the order with care, it is up to the carrier to get the package to you. Orders will be shipped to your billing address, we can not change the address after an order is placed. This is your responsibly to enter the correct address.

Backorders
Orders with out of stock (Available on backorder) items may be split into multiple shipments, this is at our discretion. We will send backordered items as soon as they come in.

Refunds
We do our best to sell you the correct parts, however mistakes happen; parts are swapped and fitment is never 100% on second hand ATV/SXS. Please contact us to request a return, as this is a case by case choice by Canam Parts, LLC to accept a return on any parts. No shipping charges will be refunded. All additional return shipping charges must be paid by the customer.

Returned items MUST be returned in the same condition as purchased. It is the customer’s responsibility to insure the returned item arrives in the same condition as you received it. The supplied packaging may not be adequate for the return trip, please package the items carefully. All refunds or exchanges must be requested within 30 days of purchase. We will determine the condition of the item when we receive it. Parts that have been opened or used are subject to a restocking fee.

Refunds are generally processed with in two working days. We issue the refund the same way the item was paid for. We are not your bank, we do not control how long a refund will take to show up on your account. We will discuss alternative payment options on a case by case basis, generally this results in a check mailed out as most payments have a 90 day window to issue the refund.

Warranty
Canam Parts Guy, LLC. does not offer a warranty on any product we sell. We will help with manufacture offered warranties, by providing proof of purchase via email as requested.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.canampartsguy.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Paypal Details, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

COMMON LINKS INCLUDE:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of 18.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail using the contact us page found here https://canampartsguy.com/contact-us or by mail using the details provided below:

1340 Okray Ave, Plover, WI, 54467, United States